Solutions/Serviced apartments
Hotel-standard operations for serviced apartments
Opago runs cleaning, linen, maintenance, compliance and on-site support to your brand standard, across every building and every short, mid and long stay.
For serviced apartment operators, aparthotel brands, corporate housing and extended-stay providers, relocation agents and corporate travel teams, across short, mid and long stays.
Serviced apartmentsBetter reviews, stronger rates, and growth you can afford
Your guests live in the space rather than passing through it, so the operation is judged every day rather than at checkout. Cleanliness is the most common subject of negative reviews, and review scores feed straight back into the rate you can hold and the corporate clients who rebook. These are the four things that decide it.
What you are aiming for, and how we get you there
Reviews that hold the rate
What you wantEvery guest walks into the same standard, whoever cleaned it and whatever day of the week it is.
How we get thereYour standard becomes a checklist, trained in and checked before every arrival. A miss is caught by us, not published by a guest.
A guest who never has to chase
What you wantSomething breaks and it is dealt with before the guest has to think about it.
How we get thereAn operations team on duty 8am to 8pm, seven days, with faults logged and sent to a trade the same day.
Long stays that still feel looked after
What you wantCleans and repairs that fit around the person living there, through a three-month stay as much as a three-night one.
How we get thereVisits planned around each stay, with maintenance scheduled around residents rather than over them.
Growth you can afford
What you wantNew buildings and busy seasons absorbed without carrying a bigger team all year round.
How we get thereCleaners recruited, trained and managed by Opago, with cover for peaks and a cost base that flexes with occupancy.
How we work with you across the whole lifecycle
One team from first setup to scale, so you never have to stitch suppliers together.
Onboard
We learn your brand standards, build the checklists and brief the team before launch.
Onboarding & setupOperate
Short stays get a turnover clean and fresh linen. Mid and long stays get scheduled cleans, linen changes and support planned around the resident.
Guest & field supportFrom reliable operations to a business that grows
Serviced apartment operators win on consistency. When every building meets the brand standard, guests and corporate clients come back and recommend you. That supports occupancy, and a cost base that flexes with it makes growth safer.
Why serviced apartment teams choose Opago
- We have taken over full operationsUrban Chic moved its cleaning and operations to Opago, including its existing team under TUPE.
- Your brand, not oursWe work white-label, behind your name, to your standards.
- Short-let rigour for longer staysOur standards were built on daily short-let turnovers, then adapted to stay length.
- A team you do not have to manageCleaners managed in-house by Opago, so you do not need your own supervisors.
Every kind of serviced apartment business
Serviced apartments cover a lot of ground, from a handful of corporate units to an aparthotel running hundreds. Blueground and Urban Rest are both Opago clients. Short lets and co-living have their own pages.
Want to see how this would work for your portfolio?
Book a brand consultationFull visibility, in the Opago platform
- Stay-by-stay schedulingSee cleans, linen changes and visits planned around each stay, not just each turnover.
- Quality auditsInspections recorded against your standard, so you can see where quality is slipping.
- One record for every buildingStatus, issues and checks across every site in a single view.
Portfolio overview
Apartment statusView all →
Operational progress
Operators who handed us the operation
Urban Chic moved its cleaning and operations to Opago
A full transfer of cleaning and operations across roughly 200 units. The existing team moved across under TUPE, so the founder could focus on expansion.
Read the full case study
Common questions
Do you provide housekeeping for serviced apartments in London?
Yes. We provide cleaning, linen, maintenance, compliance and on-site support for serviced apartment operators, to your brand standard.
Can you work to our brand standards?
Yes. We build your standards into checklists, training and quality audits.
Do you cover mid-stay cleaning and linen changes?
Yes. We plan visits around the length of each stay.
What happens to our current housekeeping team?
It depends on your set-up. For Urban Chic, the existing team moved across under TUPE. We will talk through the options with you.
Do you work across more than one building?
Yes. We run a single standard and a single record across all of your sites.
Do you support short, mid and long stays?
Yes. We plan cleaning, linen and maintenance around the length of each stay, from a few nights to several months.