Solutions/Block managers
Operational support for block managers
If you own or manage a block and do not want to run the day-to-day, we take it on: communal cleaning across every shared space, bin stores and waste, grounds and external areas, repairs, and a field team on site. Every visit recorded for the service charge year.
For freeholders, residents’ management companies, right to manage companies, managing agents, leaseholder groups, HMO landlords and property investors with flats in one building.
Block managersHand over the operational side, and keep the management
If you own or run a block and do not want the day-to-day, this is the part we take on: the cleaning, the waste, the repairs and the people on the ground. Service charge, Section 20 and leaseholder relations stay with you.
What you are aiming for, and how we get you there
Every communal space on a schedule
What you wantLobbies, stairs and lifts done, and the resident lounges, play areas and gym and pool surrounds done with them.
How we get thereA written specification for each block covering every shared space, at a frequency matched to how much each one is actually used.
Waste and bin stores off your desk
What you wantBin stores presentable between collections, and fly-tipping cleared before anybody photographs it.
How we get thereBin stores managed as part of the round, bulky waste reported and cleared, and missed collections chased.
Repairs dealt with, not just reported
What you wantA blown lobby light or a failed door closer fixed, rather than logged and left for a contractor nobody booked.
How we get thereLight repairs carried out on the visit, larger jobs raised with qualified trades and tracked until closed, with emergency cover out of hours.
People on the ground when the block needs them
What you wantSomebody there in agreed hours for resident access, contractor visits and whatever else comes up.
How we get thereOur own field team on site handling access and viewings, logging issues as they find them, plus flat turnovers between tenants where you want them.
How we work with you across a block
One team across every block you manage, so you are not stitching contractors together building by building.
Prepare
A deep clean to bring the block up to the standard the specification describes.
Communal cleaningOperate
Scheduled communal cleaning, bin stores, grounds and reactive attendance.
Guest & field supportScale
Add blocks as you win them, to the same specification and the same reporting.
The Opago platformEverything the shared areas of a block need
Communal cleaning
Lobbies, corridors, stairwells, lifts and bin stores cleaned to an agreed specification and schedule.
Bin stores and waste
Bins moved for collection and returned, stores cleaned, and bulky waste reported and cleared.
Grounds and external areas
Entrances, car parks, pathways and planted areas kept tidy, with litter picking and seasonal clearing.
Light repairs on the visit
Lamps replaced, door closers adjusted and small faults put right while our team is on site.
Periodic and deep cleaning
Carpets, hard floors, internal glazing, jet washing and high-level cleaning, planned across the year.
Inspections and reporting
A walk of the block with anything found photographed, raised and tracked until it is closed.
How we take on a block, from survey to service charge year
Why block managers choose Opago
- Cleaners managed in-houseOur cleaners are our own team, not subcontracted. The same people come back, and they know your building.
- Cover that holdsHolidays and sickness are covered from the same managed team, so the visit still happens.
- One contact for the whole blockCleaning, waste, grounds and repairs coordinated by one team instead of four contractors.
- An answer for every leaseholderA record of what was done, when and by whom, so a complaint takes minutes rather than days.
- Hotel standards, applied to a lobbyOur teams are trained to the standard guests judge in reviews. Common parts get the same discipline.
- You keep the managementWe are an operational partner, not a managing agent. Service charges, consultation and the leaseholder relationship stay with you. If you need more than operations, say so and we will tell you honestly whether we can help.
Who needs the common parts looked after
Anybody responsible for the shared parts of a building with more than one household in it. The entrance, the stairs, the bin store and the lift are judged every day, by everyone who lives there.
Want to see how this would work across your blocks?
Get a service quoteFrom a block people complain about to one they do not think about
For a managing agent, communal standards are where the relationship with leaseholders is won or lost. Consistent visits mean fewer complaints, a record means faster answers, and one supplier across every block means less of your week spent chasing contractors.
Fewer complaints to handle
A block cleaned to the same standard every week gives leaseholders less to write in about.
An answer the same day
When a question comes, the record of the visit is already there.
One supplier across the portfolio
The same specification and the same reporting for every block you manage.
Full visibility, in the Opago platform
- A schedule per blockSet the visit pattern for each building and see every upcoming visit in one place.
- A record of every visitWhat was done, when and by whom, ready when a leaseholder asks.
- Issues in one placeAnything found on site logged, assigned and tracked until closed.
Portfolio overview
Block statusView all →
Operational progress
What block management involves, and which part we do
Block management is the running of a building that several households share: the hallways, stairs, lifts, bin stores and grounds that nobody owns on their own and everybody uses. Part of it is professional and regulated work that belongs with a managing agent. The rest is operational work on the ground. We do the operational half, and we would rather be clear about that than sell you something we are not.
The managing agent’s side, which stays with you
Service charge budgets and year-end accounts, Section 20 consultation on major works, company secretarial work for an RMC or RTM company, placing the building insurance, and the leaseholder relationship itself. This is regulated, it involves client money, and it stays with you.
The operational side, which is what we do
Communal cleaning, bin stores and waste, grounds and external areas, light repairs carried out on the visit, inspections, reactive attendance and a record of everything done. This is the part residents actually see, and the part they write to you about.
Common questions
Do you take over block management?
Not by default. What we provide is operational support: communal cleaning, waste, grounds, light repairs, reactive attendance and the record of it all. Service charges, Section 20 consultation, company secretarial work and the leaseholder relationship stay with you. If you do want a fuller arrangement, tell us what you need and we will be straight with you about what we can and cannot take on.
Can we use you for just the communal cleaning?
Yes. Most blocks start with communal cleaning and add waste, grounds or reactive attendance later.
Can you cover several blocks across London?
Yes. Multi-site portfolios are what we do, and every block reports into one place with the same specification.
What happens when something needs fixing?
Small faults are put right on the visit. Anything larger is raised with photographs, quoted where needed and tracked until it is closed.
Will leaseholders see the same cleaner each week?
That is the intention. Our cleaners are employed and managed in-house, so the same team comes back and holiday cover comes from inside that team.