Solutions/Hotels & hospitality
Operational support for hotels and hospitality groups
Opago runs cleaning, hotel linen, guest amenities, maintenance and compliance for hotels, boutique properties, aparthotels and hospitality groups, to your brand standard and with capacity that flexes with occupancy.
For boutique and independent hotels, aparthotels, hostels, guest houses, pub and restaurant rooms and multi-site hospitality groups.
Hotels & hospitalityA better guest experience, higher scores and more repeat bookings
A hotel is the one operator whose guests are judged on every day of the stay, not just the handover. The score that follows decides the rate you can hold and whether the guest books again, and cleanliness moves that score more than anything else you control. These are the four things hotel teams ask us for.
What you are aiming for, and how we get you there
Cleans that lift the score
What you wantEvery room to the standard a guest photographs and writes about, not just one that passes.
How we get thereYour standard turned into checklists, training and room-by-room audits, with every clean checked before the room is released.
Rooms ready on time, every day
What you wantLate departures and early arrivals absorbed without a guest waiting in the lobby or a room held off sale.
How we get thereRooms planned and prioritised by arrival time with readiness tracked in the Opago platform, and faults flagged on the clean so repairs do not cost you a night.
Support that scales both ways
What you wantExtra cover for events and full weeks, and no team sitting idle through a quiet February.
How we get thereCleaning capacity that flexes with occupancy week by week, recruited, trained and managed by Opago rather than carried on your payroll.
Room to open the next property
What you wantA new site opening to the same standard, without building an operations team for it first.
How we get thereThe same specification, team structure and reporting extended to each new property, with hotel-grade linen from our own laundry.
How we work with you across the whole lifecycle
One team from first setup to scale, so you never have to stitch suppliers together.
Onboard
We learn your brand standards, build the checklists and brief the team before launch.
Onboarding & setupOperate
Stayover servicing, linen changes and day-to-day cleaning planned around occupancy.
Guest & field supportHow we run cleaning and linen for a hotel, end to end
How we work with hotels and hospitality teams
- Hotel linen and towels, matched to room typeLinen and towel packs matched to room type and brand standard, laundered in our own laundry and delivered around arrivals, departures and room turns.
- Cleaning for every room turnDeparture cleans for check-outs and check-ins, plus daily and mid-stay servicing where your operating model needs it.
- Guest amenities and replenishmentToiletries, guest packs and consumables topped up by room or floor, with deliveries recorded so you can reconcile costs.
- Maintenance that keeps rooms on saleIssues flagged during cleans, repairs scheduled around guests, and a rapid-response team on call 24/7 for urgent faults.
- Standards you can verifyChecklists by room type, inspections and a record of every completed job, with missed steps and damage flagged early.
- Capacity for peaksScale cleaning, linen and amenities up for events and high season, and back down in quiet weeks.
Want to see how this would work for your hotel?
Book a hotel operations reviewEvery kind of hospitality operation
Hospitality covers a lot of ground, from a townhouse with twelve rooms to a group running several hundred. The operation underneath is the same shape in all of them: rooms turned round to a standard, every single day.
From reliable operations to a business that grows
Hotels win on detail and reviews. When every room meets the standard on time, guests notice, reviews follow and rooms stay on sale. A cleaning and linen cost that flexes with occupancy keeps margins healthier in quiet weeks.
Your standard, in every room
Your checklists, built into how our teams work and checked through regular quality audits.
A cost base that flexes with occupancy
Cleaning capacity planned around your occupancy, not a fixed team carried through quiet weeks.
Leadership focus back on guests
Free your team from running cleaning rotas, and put the time into the guest experience.
Full visibility, in the Opago platform
- Room-by-room statusSee which rooms are cleaned, inspected and ready for arrival.
- Quality auditsInspections recorded against your standard, so you can see where quality is slipping.
- Every room and site in one viewCleaning, linen deliveries and exceptions across your rooms and properties, with a record of every completed job.
Portfolio overview
Room statusView all →
Operational progress
Common questions
Do you provide cleaning for hotels in London?
Yes. We provide cleaning, hotel linen, guest amenities, maintenance and compliance for hotels, boutique properties, aparthotels and hospitality groups, to your brand standard.
Can you work to our brand standards?
Yes. We build your standards into checklists, training and quality audits.
Do you cover stayovers as well as departures?
Yes. We plan departure cleans and stayover servicing from your occupancy each day.
Can you flex with our occupancy?
Yes. We agree capacity with you and scale the team for busy and quiet periods.
Do you supply hotel linen?
Yes. We provide hotel-grade linen and towels, laundered in our own laundry and delivered to your property.
Can you support more than one property?
Yes. We run the same standards, packs and reporting across all of your sites, with every property visible in the Opago platform.
Do you provide guest amenities?
Yes. We supply and top up toiletries, guest packs and consumables, with deliveries recorded by room or property.