Services/Onboarding & setup
From keys to first guest, set up properly
We make new properties and buildings operational: standards, access, systems and readiness, so you launch with everything in place.
Onboarding & setupOur expertise in onboarding and setup
You only get one chance to make a first impression. Whether a property needs a light refresh or a complete makeover, we bring it to standard and make it ready for its first guest or tenant, with housekeeping, compliance, maintenance and presentation all handled by one team.
How onboarding works
Assess
We look at the property, what it needs and what applies to it, then agree a plan and a timeline with you.
Prepare
Cleaning, maintenance, compliance and any makeover work carried out to standard by our in-house teams.
Present and launch
Professional photography and virtual tours, systems connected and final checks completed before go-live.
What goes wrong with onboarding & setup, and how we handle it
Properties launched half-ready
What usually happensMissing linen, access issues or an unfinished clean on day one.
What happens with usA readiness plan and go-live checks for every property.
Standards that are never defined
What usually happensEach team works to a different idea of good.
What happens with usStandards agreed and built into checklists before launch.
Systems not connected
What usually happensJobs and bookings live in different places.
What happens with usThe Opago platform connected to your property management system, channel manager or iCal feed from the start.
Launch delays
What usually happensEverything depends on a handful of people.
What happens with usOne team accountable for getting you live.
Everything we cover
Why operators choose Opago to onboard
No matter the condition
Vast experience bringing properties up to standard, from refresh to redesign.
One team for everything
Housekeeping, compliance, maintenance and presentation together.
Time-served tradespeople
Skilled workers who guarantee first-class workmanship.
Photography and virtual tours
So your listing looks as good as the property.
Compliant from day one
Legally required tests completed before you launch.
Everything on the record
A live schedule tracker, request feature and analytics in the app.
The outcome:
From request to record
Audit
We look at each property, building and what it needs to operate.
Plan
We agree standards, responsibilities and a launch timeline with you.
Set up
Properties are prepared, stocked and connected to your systems.
Go live
Final checks are completed, and day-to-day operations begin.
Part of one complete solution
Onboarding & setup sits at the highlighted stages of the Opago lifecycle, alongside our other services.
See onboarding & setup in the Opago platform
- Onboarding checklist per propertySee what is complete and what is still outstanding for each unit.
- A clear go-live viewKnow which properties are ready to take their first guest or resident.
- Everything recorded from the startSet-up records, inventories and checks stored from day one.
Portfolio overview
Unit status View all →
Operational progress
Used by teams like yours
Common questions
What does property onboarding involve?
An audit of each property, a readiness plan, a deep clean, stocking, access arrangements and connecting systems, followed by go-live checks.
How long does onboarding take?
It depends on the size and condition of the portfolio. We will agree a timeline with you during planning.
Can you onboard a whole building?
Yes. We have experience taking on full buildings and portfolios.