Solutions/Short-term rentals
Short-let and Airbnb operations, run by specialists
Opago has run short-let turnovers, linen, maintenance, compliance and guest support for London operators for over six years. We know what goes wrong between checkout and check-in, and we stop it before your guests notice.
For Airbnb hosts, individual owners, holiday let owners, serviced accommodation providers and short-let management companies, from a single listing to 200+ units.
Short-term rentalsBetter reviews, faster turnovers and more nights sold
A short-let changeover has a hard deadline, a guest judging every detail and no time to put anything right afterwards. Short-term rentals are where we started, and that shapes how we plan, train, inspect and report.
What you are aiming for, and how we get you there
Reviews that hold the rate
What you wantEvery guest walks into the same standard, whoever cleaned it and however tight the turnover was.
How we get thereEvery property has its own checklist, trained into our field team and checked before the unit is released.
Every turnover ready on time
What you wantLate checkouts and same-day bookings absorbed without a check-in slipping.
How we get thereCleans planned from your booking calendar, the tightest turnovers routed first, and cover held for peak weekends.
Faults found by us, not the guest
What you wantA stain, a dead bulb or a broken item dealt with before anybody arrives.
How we get thereTeams inspect on every turnover and raise issues as they find them, with an owner and a status in the Opago platform.
Stock that never runs short
What you wantLinen, towels and consumables there when the team is, on every changeover.
How we get thereLinen, towels, toiletries and welcome packs planned alongside the cleans and replenished on the round.
How we work with you, and the service behind each stage
One team from first setup to scale, so you never have to stitch suppliers together. Each stage below is a service you can buy on its own, or take as the whole operation.
Onboard
We set up units, standards and access, and connect the Opago platform to your systems.
Onboarding & setupPrepare
Cleaning, linen and readiness checks so every unit is guest-ready before arrival.
Cleaning and linenHow a turnover runs with Opago, from booking to arrival
Why short-let teams choose Opago
- Short-let specialists, not generalistsWe are specialists in short-term rental operations, not a generic cleaning or maintenance provider.
- Standards built for short letsCleaning standards in line with World Health Organisation and Short Term Accommodation Association recommendations, delivered by cleaners managed in-house.
- Proactive, not reactiveWe anticipate problems and prevent disruption instead of waiting to be told about them.
- No HR headachesYour requirements are trained into our field team, so you do not need to hire housekeeping managers, supervisors or maintenance managers.
- Technology that fits your stackThe Opago platform integrates with most property management systems, channel managers and iCal feeds — Guesty, RentalReady, Resharmonics, iCal feeds and plenty more — with real-time visibility of our team in your units and the checklists they complete.
- A track record in LondonOver six years working with some of London’s largest short-let managers, and 7,000+ properties supported.
Every kind of short-let business
From a single Airbnb to a portfolio of hundreds, the operation behind a short let is the same job at different scale. Serviced apartments and co-living have their own pages.
Want to see how this would work for your portfolio?
Book an operations reviewFrom reliable operations to a business that grows
The commercial case is straightforward. Consistent turnovers protect the guest experience. A strong guest experience supports your reviews. Strong reviews support occupancy and pricing. And operations you can trust let you add units without adding risk.
Happier guests, better reviews
Consistent, guest-ready units protect the experience that drives your ratings.
More revenue from every unit
Less income lost to avoidable problems, and more time with units earning.
Costs that flex with your portfolio
Operations that scale with the units you run, not a fixed team you carry through quiet months.
A portfolio you can scale
Add units with confidence, because the operation behind them is already proven.
Full visibility, in the Opago platform
- Live turnover statusSee which units are cleaned, inspected and guest-ready as it happens.
- Issues and requests in one placeMaintenance and guest issues routed to the right person, with an owner until closed.
- Records you can shareA clear record of what was done and when, ready for owners and reviews.
Portfolio overview
Unit status View all →
Operational progress
Common questions
How do you handle short-term rental turnovers in London?
Jobs are created from your bookings, our team cleans to your property’s checklist, restocks linen and consumables, inspects the unit and raises any issues. You can see the unit is guest-ready in the Opago platform.
What is included in short-let cleaning and turnover?
Turnover cleaning, linen and towel changes, restocking toiletries and welcome packs, inspection and issue reporting. Deep cleans and maintenance can be added.
Do you work with my property management system?
The Opago platform integrates with most property management systems, channel managers and iCal feeds — Guesty, RentalReady, Resharmonics, iCal feeds and plenty more — so jobs can be created automatically from your bookings.
Do you provide linen and toiletries for Airbnb and short-let properties?
Yes. We offer hotel-grade linen and towels, luxury toiletries and welcome packs, delivered and coordinated with your cleans.
Who manages the cleaners?
Our cleaners are managed in-house by Opago, so you do not need to hire housekeeping supervisors or managers.
Do you cover maintenance and compliance as well?
Yes. Maintenance, compliance checks and guest support sit alongside cleaning, coordinated by one operations team.
Will guests know Opago is involved?
Not unless you want them to. We work white-label, behind your brand.
Can you support a growing portfolio?
Yes. You can start with a few units or one service and extend as it works. We scale teams with your bookings.
Do you work with individual Airbnb hosts?
Yes. We work with hosts with a single listing as well as property managers and operators with large portfolios.