To support flexible lettings and the property management industry, Opago has built an in-house industry-leading team of operatives. Skilled in full housekeeping, effective maintenance and compliance, and guest services, our operatives are dedicated to support serviced apartment providers, aparthotels operators, investors, developers, student accommodation providers, and property managers in streamlining their portfolio and making it more sustainable and manageable.
Our white-label solutions assist in scaling your business, giving you greater capacity to grow while maintaining full visibility of your portfolio. This, in turn, can lead to an increase in yield, as you benefit from streamlined operations that drive improved guest satisfaction.
Struggling with Guest Demands?
Guest satisfaction is one of the biggest driving factors behind profitability, and this is down to the positive reviews, repeat bookings, and higher occupancy rates that come with high satisfaction levels. Finding ways to keep this level high is crucial for property managers, and there are plenty of ways for things to go wrong.
Increased waiting times
Unpersonable services
Lower-than-expected workmanship
Lower guest satisfaction
Less profitability
What We Offer
Sustainable Operations That Grow Your Portfolio
To ensure guest satisfaction remains high, Opago’s operatives undertake a raft of first-class services. Our housekeeping, maintenance, compliance, and guest services teams act as trusted partners, offering technology-backed solutions that automate tasks, save time, increase guest satisfaction and ultimately profitability.
Everything we do is sustainable, from internal initiatives to green amenities and electric vehicles.
Part for the planet.
Housekeeping
Our comprehensive housekeeping service covers a range of cleaning services, linen, toiletries, and other amenities.
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Guest Services
From in-person check-in, to full property demonstrations, we are hands-on to welcome your guests 24/7, giving them the ultimate personalized services.
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Compliance
Our complete compliance service provides all required inspections, testing, and legal documentation for your property.
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Maintenance
At Opago, we provide three approaches to maintenance: routine, ad-hoc and rapid response.
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Housekeeping
We offer exceptional cleaning services from communal through to individual properties, ensuring that everything looks at its best and is guest ready. As standard, we provide linen, toiletries, and other amenities inline with our sustainability goals.
The Opago app allows you to automate all aspects of your housekeeping and property management, ensuring that everything happens in line with your schedule. Live updates and reports are available, and this means that any issues can be dealt with immediately, thus increasing client satisfaction and improving the services you can offer.
Guest Services
Using our state-of-the-art technology, we support the residents in your property. The tech we employ ensures that we can respond to issues in real time, and this is why our customer satisfaction rates are high. Information can be accessed 24 hours a day, and this is vital because of how quickly things can change.
Efficiency and effectiveness are core to our business, and we’re committed to providing the best services as quickly as possible.
Compliance
This time-consuming process can be an arduous task, especially if you’re in control of multiple properties, but Opago makes it straightforward. Our complete compliance service provides all required inspections, testing, and complete legal documentation, protecting your property. Our app automates reminders and tasks via our cutting-edge technology platform. Everything is stored within the platform, making it easily accessible and straightforward to follow.
Maintenance
From time to time, properties require maintenance to keep them at their best. At Opago, we provide three distinct branches for this maintenance.
Routine, Ad-hoc and Rapid response, these three-pronged approach allows us to stay in control, reducing the risk of the unexpected happening or something going wrong. Everything is managed through our tech platform, linking our maintenance team with the rest of Opago. This allows issues to be identified, evaluated, and rectified easily.
Routine
We offer routine maintenance for properties across portfolios. These services keep us one step ahead, when it comes to protecting your investment and ensuring guests are safe and satisfied in their property as well as keeping everything looking its best.
Ad-hoc
We provide ad hoc services as and when required, including standby and non-emergency work. This service is typically signposted by our cleaning operatives during their quality assurance check and is dealt with in a timely manner, fitting around you and your guests’ obligations.
Rapid response
We offer rapid response emergency work when work needs to be carried out immediately. Our professional team of electricians, plumbers, and other operatives is on call around the clock, ready to provide class-leading work to clients in London.
”We reached 90% guest satisfaction rate! All thanks to Opago!
John Doe
Company and Position
Our Service Benefits
Housing
For operations partners, the platform provides oversight of scheduling, billing, upcoming tasks, and analytics.
Maintenance
Our tech-enabled solutions deal with issues efficiently and effectively, driving higher standards.
Compliance
Full flexible lettings and management means that void periods are reduced, increasing yields and lowering costs.
Full Compliance
Our full management services work proactively, ensuring assets are fully compliant with all relevant legislation.
The Opago Platform
Full Visibility of How Your Portfolio Performs
With the industry-leading Opago platform, operations and full lettings management services are easy to oversee and manage, making portfolio management efficient.
Built by property managers for property managers, our platform allows you to upload and manage your property data all in one place. Scheduling, analytics, databases, and billing are all centrally located, giving you a complete overview of how your property is performing, when services will be carried out, and everything else you need to know. Whether you’ve chosen full lettings management or operations support, the Opago platform is designed to work for you.
For operations partners, the platform provides oversight of scheduling, billing, upcoming tasks, and analytics.
For lettings, the platform offers clients a dashboard with revenue projections, property performance data, and guest details.
Platform Features
Services
The service dashboard pulls everything about your property together. Our industry-leading tech means that all your information can be pre-loaded onto the system, making scheduling, analytics, and billing easy. Prices can also be added, and this gives you full visibility of what you’re spending.
Analytics
With the analytics section, you get a full overview of how the property is performing, how your residents are doing, and any trends that have developed. Doing this work independently can be time consuming, so why not let an expert team with first-class software do it for you? Everything is available at the touch of a button and our existing clients have found this feature to be one of the most useful tools. Regularly consulting this section is a great way to keep an eye on your property’s health and track your potential return on investment.
Property Database
Again focusing on visibility, this property database pulls all the information about your portfolio together. This easily accessible platform shows how each location is doing in terms of the work our team has done, the work we may need to carry out, and any comments from guests subject to check-in and check-out services.
Billing
With the analytics section, you get a full overview of how the property is performing, how your residents are doing, and any trends that have developed. Doing this work independently can be time consuming, so why not let an expert team with first-class software do it for you? Everything is available at the touch of a button and our existing clients have found this feature to be one of the most useful tools. Regularly consulting this section is a great way to keep an eye on your property’s health and track your potential return on investment.
Scheduling
When your property needs cleans, maintenance, or compliance services, everything can be scheduled via the platform. Regular routines can be set up for cleaning, reported maintenance issues can be rectified swiftly, and compliance reminders can be created so that safety certification never lapses.
Our goal is to make scheduling as easy as possible for property owners and managers, especially those that manage vast portfolios. It can be difficult to keep track of which services are coming up and which have been completed, so why not have all the information you need in one place?
*This information is offered in good faith for general guidance only and is subject to individual portfolios and market appraisal.
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